Library

1. American Productivity and Quality Center, 1993. Benchmarking the Best, Houston, Tex.
2. American Productivity and Quality Center, 1993. The Benchmarking Management Guide, Houston, Tex.
3. American Productivity and Quality Center, 1993. Tools and Techniques for Effective Benchmarking Studies, Houston, Tex.
4. Balm, Gerald J., 1992. Benchmarking; A Practitioner's Guide for Becoming and Staying the Best of the Best, QPMA Press, Schaumburg, III.
5. Beating the competition: A practical guide to Benchmarking, Kaiser Associates, Vienna Virginia, 1988.
6. Benchmarking for Process Improvement, 1994. Xerox Quality Solutions, Rochester, N. Y.
7. Bendell, Tony, Louise Boulter, and John Kelly, 1993. Benchmarking for Competitive Advantage, McGraw- Hill, New York.
8. Bogan, Christopher E. and Michael J. English, 1994. Benchmarking for Best Practices, McGraw- Hill, New York.
9. Bosomworth, Charles E, 1993. The Executive Benchmarking Guidebook. The Management Roundtable, Boston.
10. Bramley, Peter, 1996. Evaluating Training Effectiveness: Benchmarking Your Training Activity Against Best Practice. McGraw-Hill Professional Publishing.
11. Camp, Robert C., 1989, Benchmarking: The Search far Industry Best Practices That Lead to Superior Performance. ASQC Quality Press, Milwaukee, Wisc.
12. Camp, Robert C., 1995. Business Process Benchmarking. ASQC Quality Press, Milwaukee, Wise.
13. Caropreso, Frank, (ed.), 1990. “Competitive Benchmarking Xerox's Powerful Quality Tool”. In Making Total Quality.
14. Codling, Sylvia, 1992. Best Practices Benchmarking: Management Guide to Successful Implementation. Industrial Newsletter Ltd., Bedford, U.K.
15. Czarnecki, Mark X, 1993, Benchmarking Strategies in Accounting and Finance. American Institute of Certified Public Accountants, Jersey, City, N.J.
16. Damelio, Robert, 1995. The Basics of Benchmarking, Quality Recourses.
17. Eigenmann, Rudolf, 2001. Performance Evaluation and Benchmarking with Realistic Applications. The MIT Press.
18. Frost, Bob, 2000. Measuring Performance: Using the New Metrics to deploy Strategy and Improve Performance. Measurement Intl; 2^nd Rev edition.
19. Fuld, Leonard M., 1985. Competitor Intelligence: How to Get It - How to Use It. Wiley, New York.
20. Fuld, Leonard M., 1988. Monitoring The Competition: Find Out What's Really Going On Over There. Wiley, New York.
21. Furey, Timothy R, Robert M. Fifer, Lawrence S. Pryor, and Jeffrey P. Rumberg, 1988. Beating The Competition: A Practical Guide to Benchmarking. Kaiser Associates, Vienna, Va.
22. Harrington H. James, 1996. The Complete Benchmarking Implementation Guide, McGraw- Hill, New York.
23. Harrington, H. James, 1995, Total Improvement Management, McGraw- Hill, New York.
24. Harris Bank, 1992. Conversations for the 90s: The Search for Superior Performance, Chicago.
25. Hooper, John A., 1992. Borrowing from the Best: How to Benchmark World-Class People Practices. HR Effectiveness, Beaverton, Oreg.
26. International Benchmarking Clearinghouse, 1992. Planning, Organizing, and Managing Benchmarking Activities: A User's Guide. Houston, Tex.
27. Jacobsen, Gary, and John Hilkirk, 1986. Xerox: American Samurai, Macmillan Publishing, New York.
28. Kazarian, Kristina Anna, 2002. New Philanthropy Benchmarking: Wisdom for the Passionate. United University Press.
29. Keehley Patricia, Steven Medlin, Sue Mac Bride, Laura Longmire, 1996. Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies. Jossey-Bass.
30. Leibfried, Kathleen, and Carol J McNair, 1992. Benchmarking: A Tool for Continuous Improvement. Harper Business, New York.
31. Mard, Michael J., Robert R. Dunne, Edi Osborne, James S. Rigby, 2004. Driving your Company’s Value: Strategic Benchmarking for Value, John Wiley and Sons.
32. Miller, Jeffrey, Arnoud DeMeyer, Jinichiro Nakane, and Kasra Ferdows, 1992. Benchmarking Global Manufacturing. Business One Irwin, Homewood, Ill.
33. Mirelli, Jerry, The Help Desk Contribution to Corporate Benchmarking. Help Desk Institute.
34. Patterson, James G., 1996. Benchmarking Basics: Looking for a Better Way (50-Minute Series), Crisp Publications.
35. Robert C. Camp. Benchmarking: The Search for Industry, Best Practices that Lead to Superior Performance. ASQC Quality Press, 1989.
36. Robert J., Jr. Boxwell, 1994. Benchmarking for Competitive Advantage. McGraw-Hill Professional Publishing.
37. Russel, J. P., 1991. Quality Management Benchmark Assessment. ASQC Quality Press, Milwaukee, Wis.
38. Sammon, William L, Mark A. Kirkland, and Robert Spitalnic, 1984. Business Competitor Intelligence: Methods Collecting, Organizing, and Using Information. Wiley, New York.
39. Saul, Jason, 1996. Benchmarking For Nonprofits: How to measure, Manage, and Improve Performance. Help Desk Institute.
40. Spendolini, Michael J.,1992. The Benchmarking Book. AMACOM Press, New York.
41. Sun Tzu, 1983. The Art of Will', James Clavel (ed.). Delacorte Press, NewYork.
42. Thomas, Philip R., 1990. Competitiveness Through Total Cycle Time: An Overoiew for CEUs. McGraw-Hill, NewYork.
43. Tucker, Susan A., 1996. Benchmarking: A Guide for Educators. Corwin Press.
44. The Verity Consulting Group, 1991. Benchmarking. Verity Press Los Angeles.
45. Watson, Gregory H., 1992. The Benchmarking Workbook: Adapting Best Practices for Performance Improvement Productivity Press, Portland, Oreg.
46. Watson, Gregory H., 1993. Strategic Benchmarking: How to Rare Your Company's Performance Against the World's Best. New York.
47. Wireman, Terry, 2003. Benchmarking Best Practices in Maintenances Management, Industrial Press, 2nd edition.
48. Xerox Corporation Booklet.1987. Competitive Benchmarking What It Is and What It Can Do for You, Webster, N.Y.
49. Zairi. Dr. Mohamed. 1992. Competitive Benchmarking - An Executive Guide. Technical Communications (Publishing) Ltd., Letchworth, U. K.
50. Zairi Dr. Mobamed, and Paul Leonard, 1994. Practical Benchmarking The Complete Guide, Chapman and Hail, New York.
51. Zhu, Joe, 2002. Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis With Spreadsheets and Dea Excel Solver. Kluwer Academic Publishers.